Bot gives old prices on ecommerce store.
# 🤝helpr
ripe-cat-27461
07/19/2023, 9:32 AMHey folks. Set the knowledge base to my live ecommerce store and asked the bot for the prices of a few products. It gets them right if the price hasn't been changed recently. But for prices I changed about 10 days ago, it gives the previous (old, i.e. now wrong) price.
It's as if the bot is scraping the information from an out-of-date cache (Google Search Index perhaps?)
I can start thinking of work-arounds, but we still need to know if the bot is going to scrape the live store, scrape search results or whatever it is - in fact - doing.
And for ecommerce bots, how to force a "knowledge refresh" when prices change: as they surely will !
Any perspectives welcome
Marky V
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acceptable-gold-88171
07/19/2023, 1:06 PMHi @ripe-cat-27461 , Yes that's the right interpretation. KB site search uses info from search engines which isn't always up-to-date on recent changes. You can re-trigger a crawl by going through the process here https://www.bing.com/webmasters/help/url-submission-62f2860b
r
ripe-cat-27461
07/19/2023, 1:18 PMThanks for the input, Patrick
ripe-cat-27461
07/19/2023, 1:25 PMI think re-crawling and re-indexing of search engine results could take weeks. Can't have the Bot giving customers the wrong prices in the meantime. So my first work-around idea (based on trying to use the studio for a few hours) is to try and sniff out the "intent" for a direct price enquiry and send that to a workflow that's constrained to a different KB: a PDF of current prices or something that we can upload directly.
a
acceptable-gold-88171
07/19/2023, 2:28 PMIf you use the link it brings it down to hours. 🙂
acceptable-gold-88171
07/19/2023, 2:29 PMWe use it for our bot and it's a fast update.
acceptable-gold-88171
07/19/2023, 2:33 PMhttps://discord.com/channels/1108396290624213082/1130922686151938088 you will probably want to upvote this or the like to be able to control the KB
r
ripe-cat-27461
07/20/2023, 10:02 AMHey, Patrick. Thanks again. By implication, you're telling me that Botpress interfaces with Bing to get website domain KB information?
ripe-cat-27461
07/20/2023, 2:41 PM@acceptable-gold-88171 thanks for the help. I'll give it a go on the Bing "refresh" as one approach
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