Best Case for Redirect (intent vs)
# 🤝help
Our bot is like a customer service bot that will send the user to different workflows depending on what product they want to talk about. To redirect the user should we use the intent flow with a prompt that signals what product the user wants to talk about or should we use a keyword search that looks for identifying words in the user's questions? Thanks!
there are a few ways you could do this!
the easiest/simplest would be to straight up ask the user at the beginning of your conversation, and then send them to different workflows based on their answer
otherwise, you could use a raw input capture card and ask "What would you like to talk about today?", then use intents to direct the user to the various workflows
Thank you!