My bot manages to answer me perfectly when I'm in the studio or in webchat mode, but in slack, it doesn't know the answers. Do I need to update the database so that in Slack the bot has the same knowledge as in the studio and webchat? Thanks for your help
f
famous-jewelry-85388
07/25/2023, 9:03 PM
Hi,
No. Can you give me more info about hte issue you are facing?
t
thankful-pharmacist-651
07/26/2023, 9:16 AM
I don't know how to explain more that I did 😅 The chatbot in Slack doesn't answer the same than in the studio or in the webchat. It seems to be not updated to the knowledge base
a
acceptable-kangaroo-64719
07/26/2023, 10:20 AM
so on Slack your bot doesn't answer, or doens't give the right answer, or says "I don't know"?