knowledge base Upload Issue
# 🤝help
k
- I'd like to continue adding PDF manuals to my bot's knowledge base. They are under the size limit of 50 mb per document. - I should be able to continue uploading these PDF's to the existing knowledge base as long as they're under 50mb. - I get an error message: "Could not upload document: [object, Object]"
m
Hi there! we're checking for this issue internally, do you know how many documents do you have uploaded? Are they all PDFs?
k
Thanks! I would guess at this point i probably have a couple hundred PDFs. Yes, they're all PDF
m
Are you able to send us a screenshot of your console and the network tab when the error occurs?
k

https://cdn.discordapp.com/attachments/1133786596852903957/1133792583445913660/image.png

Hard to capture fast enough but this is the error message
m
What if you right click, click on inspect, and then go to the network tab? Should be easier to capture there and it will give us more info about the error
k

https://cdn.discordapp.com/attachments/1133786596852903957/1133793444351967252/image.png

https://cdn.discordapp.com/attachments/1133786596852903957/1133793547083063358/image.png

https://cdn.discordapp.com/attachments/1133786596852903957/1133793690872205362/image.png

@mysterious-greece-6693 is that what you needed?
m
Hey, I just heard back that there's a limit of 100 documents per bot
k
Ah! That would explain it. The documentation says its unlimited
Any way to remove that limit?
m
Yes, it's a miscommunication on our part. I don't think the limit can be removed entirely since we need to prevent abuse. Do you think it would work for you to combine PDFs if they're small and well under the 50MB limit?
We also might be able to increase the limit for paying customers in the future
k
Yes, I combined the files and that seemed to do the trick! Thank you. I do have another question but I'll create a new thread for it. Thanks again!