Hi all, need some urgent help with this. My KB has been working fine for about 2 weeks up until the last 5 days. My knowledge base is not returning any answers. i am getting this error: 14:43:43errorError generating answer for KB [AxiosError: Request failed with status code 500]

hey @freezing-carpenter-9818 I have a few questions is this still the case ? were you getting this for the past 5 days consistently or it's happening here and there ? Is it still the same whenever you publish your bot ? or is it only in the studio ? Are you getting the same issue with new chatbots ?

Its a constant issue for the last 5 days. everything has been working perfectly before as discusses with many of the botpress team there was an issue before it it got solved and now its this issue. the flow has not changed, ive tried publising, diconnecting nodes and reconnecting, ive tried turning of the KB and turning it back on for the node. for some reason the only answer it finds is regards to contact details: "how can i contact you". Thats literally the only question is can answer after so much testing. Yet it still doesnt answer the question very well.

What type of KB Is the KB in question? - document - plain text - web search

i have similer problem. But the thing is it dosent provide accrute answer. I have plain text. listings of aparments

I also have problems with KB. I'm getting this error:

Error generating answer for KB [AxiosError: Request failed with status code 500]

always has been plain text

For an exemple if i have this list of Apartment in Kb Area: Majorstuen, Oslo Size: 60 square meters Apartment Type: 3-bedroom apartment Area: Grünerløkka, Oslo Size: 75 square meters Apartment Type: 1-bedroom apartment Area: Bislett, Oslo Size: 40 square meters Apartment Type: 4-bedroom apartment Area: Majorstuen, Oslo Size: 100 square meters Apartment Type: 2-bedroom apartment Area: Møllenberg, Trondheim Size: 55 square meters Apartment Type: 1-bedroom apartment Area: Nygårdshøyden, Bergen Size: 35 square meters Apartment Type: 3-bedroom apartment Area: Grønland, Oslo Size: 80 square meters Apartment Type: 2-bedroom apartment Area: Lillestrøm, Akershus Size: 65 square meters Apartment Type: 1-bedroom apartment Area: Bjølsen, Oslo Size: 42 square meters Apartment Type: 4-bedroom apartment Area: Sinsen, Oslo Size: 95 square meters And i ask the bot queston "Im lookin for apartment in sinsen with 1 room" it answers me back "I found apartement in sinsen with 4 bed room i area sinsen" Instead which is wrong answer to question

Well this is another issue. It's GPT that hallucinates. We can do different things to scope it down 🙂 let's stick to the 500 error instead as this is sure coming from our systems

ok

By the way @curved-traffic-50479 IMO you sure use the table feature for that. We are about to release dynamic natural language queries, we can discuss it in another topic if you want 🙂

@rich-battery-69172 please can you weigh in here because the instability of the KBs is getting out of control. The KB is probably the most important thing in botpress as it can directly affect business enquiries, its so vital for most bots. We have had so many different problems now with the Kb over a short period of time. I feel as though i have to constantly check to see if things are working which i really dont have time to do.

@freezing-carpenter-9818 Can you send me your kb please (it can be private) so I can help you. I just created a new bot with some plain text data and I get good results

could you send me the file, i will add it to my workplace and add the kb and test it, i have multiple KBs so would be a bit difficult sharing it @User

we can do it. You can take your time to fix @freezing-carpenter-9818 issue first then we can switch to another question

this is my end open loop q&a set up

If you are ok on sharing your bot, you can export it and send it to me so I can help you figure out what is the culprit. If you are not OK (totally fine) I'll find some other way to help you

think i have fixed it

I'm glad you found a way yourself. If the results are satisfying, feel free to leave it this way. You can also change the provided context to anything you want. As mentioned I have no issue with any of my chatbots and there is no ongoing major incidents with KBs at this time. So I can't help you much unless you share your content with me. You could also share me your BotID, that would help as well 🙂

thank you, i will continue you testing and update you guys tomorrow

@witty-football-93730 glad it fixed at the end. Shall we jump to another topic ? 😄

@curved-traffic-50479 we sure can yes

@curved-traffic-50479 i think if you was to put each apartment in its own KB with full descriptions of the proeprty it would work much better. Or to put the data into tables, however i havent used that feature as of it so i couldnt help

i did everything in kb bro i have big list of apartments it gave me wrong answers. But @witty-football-93730 said its from GPT that hallucinates. What other different things can we do it to scope it down, would table fix the issue to get more accurate answers? if yeah how? @witty-football-93730 any tips or recommendation are welcomed 🙂

I get the same error. Which type of KB you recommend to use? Is some of them safer to use than others?

have you tried removing the "provide context to kb" field?

@freezing-carpenter-9818 thanks and sorry for the delay in reply here – I think I have a clue what is going on but would really help for me to check the logs. could I have your botID (in the studio url) ?

that's ok mate, i know you are a busy guy... i currently dont have any errors or problems with the kb since removing the provide context

@freezing-carpenter-9818 ok don't hesitate to reach back again if you face this issue in the future - i think i know what the issue is though