Is there a way to create a webhook that will fire if the conversation times out or if the user "unofficially" exits the conversation, for example, by closing their browser rather than selecting some type of "Exit", "I have no more questions", "All good", etc. single choice button to "officially" end the convo?

By a webhook, do you mean that you want Botpress to notify an external backend whenever one of these events occur. Or you mean, that we want to be able to react to these events in your bot flows ?

I want to send data collected to a Google sheet.

yes, you can do that by adding an execute code in the "Timeout" conversation flow

Thanks Patrick! I was thinking I could easily do this in the timeout convo flow by sending the webhook just before it times out, but is there any way to send if a user exits such as closing their browser?

I theory, you should not worry about this, the conversatioon will timeout at somepoint anyway. Or do you need to absolutely send the data when the browser is closed ?

Oh, I see. So are you saying the conversation will time out even if the user isn't currently active on a platform where the bot is installed? In other words, if a user closes their browser without "officially" ending a convo, the convo will still be active until it times out?

correct.

Excellent! Can you please suggest the best way to fire the webhook just before timeout?

There is no way to hook just before timeout, i would suggest to add an execute code card in the beginning of the builtin

Timeout

Flow. As shown on the screenshot

It seems to be working well. Thanks for your assistance @witty-football-93730 ! Much appreciated!

pleasure is mine

This worked successfully on three tests yesterday morning. Stopped working yesterday afternoon and still isn't working today. Didn't change anything regarding the code or variables. Same code works correctly when triggered by the user. I thought the issue might be not being able to connect variables to the main workflow since there isn't a timeout workflow node in the main to set the variables. So I changed all my variables to bot variables and that didn't work either.

Do you know if in your failing tests, the conversation ended ? By conversation ended I mean, the conversation flowed on a "end" node. Or maybe the conversation flowed on a not connected transition ? In these 2 cases, it's possible that your timeout flow won't fire.

In my main conversation flows, I have the standard "any more questions" yes/no options throughout. If the user choose no, it transitions to a "good bye" message node, then transitions to a execute node to send data to google sheets via make.com. It then transitions to "End." As long as the user chooses any of the "no" choices which all transition to the goodbye node, all's well. But if I exit the browser or do nothing for 5 mins (reset timeout to 5 mins for testing) it doesn't execute. I have thoroughly tested the main workflow and have no failing tests.