I'm unable to login in using Google Chrome
# 🤝help
w
Randomly, Botpress on my chrome browser wouldn't allow me to login and gave me this message, "Unable to access to your account Error: no resumable session found We’re sorry for this issue and are working on a fix. As a temporary workaround, please try clearing your browser cookies by following these instructions." But I can login no problem on microsoft edge. I already cleared my cookies, is there anyone else with this problem?
a
@colossal-egg-20510
m
Hey @worried-park-98020 thanks for reporting, we're aware of the issue. Clearing the specific Botpress cookies (as described here https://discord.com/channels/1108396290624213082/1132033181076443147/1133451060242026637) seems to resolve the issue on our end. Can you confirm the clearing the Botpress cookies works?
w
Nope, did exactly as the instructions stated as it still gave me the same error.
c
We're really sorry that this is still an issue for you. Could you explain which authentication method you used to login ? Did use the
Continue with Google
on the website or did you login with username password ? Did you disconnect and reconnect with another account ? Anything you can share with us is helpful. Thanks for giving us feedback. 🙏
w
Yes, I usually login using 'Continue with Google' when it gives me that message. I then tried signing in with google on the other login page, it still gave me the same error message.
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