Hi folks -- trying to explain this again as I am unable to solve: I have built a very basic setup based on 2 tutorials bt Dr D 'happy Bot Building'. ONE is the welcome message TRIGGER and the other one is CHATGPT fallback.
Problem 1. The welcome trigger NEVER fires. When I try and share (a published bot) - it referenced the Small talk KB, and now after that, every time I try to make changes and test again, it simply shows the old conversation. (Cleared cache / re-published etc but to no avail.)
Problem 2. THE BOT GOES BACK TO THE START NODE where users are greeted (again and again)
I have tried to add ALWAYS transitions to BOTH nodes (from the fallback transitions) SEE RED ARROWS - to force the bot back to a particular node. I have ALSO deleted those cards and with nothing there it still does not work.
I have tried to collect the first name in the first node after the Trigger, to force the start at Raw Input card --- but then because trigger does not fire, nothing happens if the user simply starts the conversation with "hi"
I am stumped -- if anyone can help that will be great
https://cdn.discordapp.com/attachments/1137529330050801695/1137529523970244658/discord2.jpg▾