KB inacuracy
# 🤝help
f
I have an ecommerce with 60 plus products. Some of these products can be combined or have similar use or ingredients. When the user asks about one product, the bot is picking up answers from another. What can I do to improve accuracy? I didn't intend to create workflows for each product. Also, it has happened few times, when asked something from the kb,it does not find it but if I enquire for the second time, the answer comes correctly.Thank you🙏
f
Either use intents or make you kb more advanced with descriptions of everything. This is my description on one of my kb's. Pladstypes" is a comprehensive guide detailing the different site types available at our location, including their unique features and pricing. Whether you're bringing your own caravan, pitching a tent, or opting for a more luxurious accommodation, this knowledge base provides in-depth insights into each site type and its associated costs. The chatbot will prioritize responses from this source when users inquire about site types and pricing. For a full overview and to get the most accurate pricing details, we recommend visiting our website or reaching out to our team directly.
f
@fresh-fireman-491 thank you for your detailed reply. I created a very detailed Q&A for each product thinking that it would do the trick, however the bot still gets info from one product to answer about the other.
f
Well you could either try to use a table but tbh i havent gotten the best resulst from it. You could try to use intents maybe? Thats what i use for some questions to make sure it puts out the right answer
Im making a bot for a camping site. It knows the prices but since they can updated and sometimes it stated the wrong ones i just made an intent that caught it every time prices got mentioned and then send a predefined text telling them that for the actual prices they should go here and here
But when doing this. You have to enable Answer manually and deselect the answer on start node in the Knowledge agent or you till get 2 answers

https://cdn.discordapp.com/attachments/1138386806900019280/1138426460873425006/image.png

https://cdn.discordapp.com/attachments/1138386806900019280/1138426497644908624/image.png

f
@fresh-fireman-491 thank you. I will try intents to see if it's works. Sometimes it also forgets the previous conversation.do you experience this as well, ?I was thinking about using AI task to make it remember what the conversation is about to try to improve accuracy, Any thoughts? Thanks 🙏
f
You can use the summary agent so it doesnt forget

https://cdn.discordapp.com/attachments/1138386806900019280/1138428289065689158/image.png

f
@fresh-fireman-491 what would be the input to use the summary agent?
f
Dont think you need an input to use it. Just enable it
f
@fresh-fireman-491 Thank you for taking the time to help me. Maybe I will return the favor one day.. Right now I don't really know what I am doing... Just a beginner 😁🙏
f
No worries, my pleasure. Have a good one.
f
@fresh-fireman-491 I will let you know my progress 👍😁🙏
f
Sounds good
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