Anyone tried adding a time delay before the bot moves to the next node? E.g. I would like the user to chat with the bot for abit before the bot asks would you like to speak to an live agent instead?

We do not have a built-in delay function. But to understand more clearly are you looking to add a delay between messages or to wait before executing the next card ?

Hmm let's say I have 2 nodes that go back and forth, essentially they are a knowledge base node and an AI Task fallback node. The user just chats between these 2 nodes. However, after a set period of time chatting, say 5 minutes after conversation has started, I would like the main flow to move to the 3rd node automatically. Considering that this user has a lot of questions, it would be best if the bot can suggest that the user chat with a live agent, then proceeds to capture information like name and email before ending the flow.