Zapier - authentication failed
# 🤝helpt
thankful-cat-16199
08/09/2023, 2:55 PMWhen adding the webhook url in zapier i get an error.
see image.
free plan on both
https://cdn.discordapp.com/attachments/1138848132499783791/1138848132680130662/2023-08-09_16h52_35.png▾
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famous-zoo-73118
08/09/2023, 2:57 PMHi @thankful-cat-16199 could you let me know the exact steps you followed? Did you create a new PAT or used an existing one?
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thankful-cat-16199
08/09/2023, 2:58 PMHi Abe, I have created a new PAT for a template bot.
thankful-cat-16199
08/09/2023, 3:00 PMI have tried deleting the PAT and creating a new one.
I also tried adding it in zapier my apps instead of setting it up in a zap
thankful-cat-16199
08/09/2023, 3:00 PMi basically follow the stepps of the tutorial, but when I paste the pat into the zapier popup i receive the response seen in the image
thankful-cat-16199
08/09/2023, 3:04 PM(I have also set the slider to the on position in the integrations for the bot)
thankful-cat-16199
08/09/2023, 3:05 PMthanks for your response @famous-zoo-73118
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famous-zoo-73118
08/09/2023, 3:07 PMOK, thanks for the details. Let me do some tests on my end and will get back to you shortly.
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thankful-cat-16199
08/09/2023, 3:07 PMgreat thanks
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famous-zoo-73118
08/09/2023, 4:54 PMI just tested the whole Zapier setup process as documented in https://botpress.com/docs/cloud/channels/zapier/ and was able to add the account using a newly created PAT and set up a Trigger in Zapier using the Webhook URL provided by the Zapier integration in the bot
https://cdn.discordapp.com/attachments/1138848132499783791/1138878053586587790/image.png▾
famous-zoo-73118
08/09/2023, 4:55 PMCould you try starting over with a newly created PAT, making sure the PAT is copied and pasted correctly in the Zapier authentication window?
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thankful-cat-16199
08/09/2023, 5:15 PMI did it two times more, but same result. Maybe there is an issue with my beta zapier integration access?
stepps i took:
created a new bot template
published
added zapier integration
swiitched the slider on
used the copy button to get PAT
on zapier:
i created a new zap
added botpress (invite only)
pasted the PAT
confirmed
same error
thankful-cat-16199
08/09/2023, 5:16 PMI also tried deleting the existing PAT and adding a new one as you suggested, same result
thankful-cat-16199
08/09/2023, 5:16 PMI am on chrome.
I tried from a private tab aswel
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famous-zoo-73118
08/09/2023, 6:12 PMCould you record a quick video of those steps from beginning to end so I can see the complete context, and send it to me privately by DM? (as the PAT will be displayed on the screen) You can use a tool such as Loom.com for recording this more easily.
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thankful-cat-16199
08/09/2023, 6:33 PMI will try to find the time to do it tomorrow, thanks
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quiet-lawyer-35837
08/09/2023, 7:00 PMHello @thankful-cat-16199 do you have suceed to install zapier ?
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thankful-cat-16199
08/09/2023, 7:00 PMno
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quiet-lawyer-35837
08/09/2023, 7:02 PMOk me too I don't have the cards on my botpress studio so i can't lol..
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famous-zoo-73118
08/09/2023, 7:38 PM@quiet-lawyer-35837 Yes, sorry, triggers weren't fully activated for all Studio users but this will be sorted out tomorrow.
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quiet-lawyer-35837
08/10/2023, 8:57 AMThank you @famous-zoo-73118 , I am waiting for this update. Have a nice day my friend !
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victorious-oxygen-83636
08/31/2023, 5:30 PMI'm having the exact same issue, in the studio I dont have zapier cards and I can't authenticate Zapier
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