Are there any experienced devs here that could help me please? i'm really in a pickle here the bot on a demo website is allowing the user to access conversation and download, it's probably a super easy fix and I'm just being dumb

Hi, you can have a look at the documentation to change the icons in the header here: https://botpress.com/docs/cloud/webchat-customization/header/

dear, did you manage to remove the download buttons or list conversations?