Webchat integration BIG problem, bot stops.
# 🤝help
b
Webchat integration BIG problem, there is no problem with tests in the studio. After a few conversations in different places the bot stops, sometimes after when I repeating the answer it moves on or starts from the beginning, the same problem occurs with the Telecom bot template. Also, after a few conversations waiting for progress sometimes 8s. My billing is growing fast with webchat tests, only tests, can I have a reset please? fp10@wp.pl
m
Yeah I am having this issue as well
s
Same
I would love that the devs would focus more on fixing bugs than creating new features that will be unstable too... The idea behind botpress is very cool, but after all those problems the image of the brand is starting to deteriorate (at least personally). Hope this project don't kill himself with all those problems
b
i believe in botpress
m
@straight-musician-77995 @brief-secretary-69236 any luck or still webchat stopping mid convo (I checked the back end, all the stuff is still working, it even says it sent a message)
s
For now, I am studying voiceflow as a backup plan
m
@straight-musician-77995 yeah that is what I am doing today as well. What is your experience so far, any tips
r
@microscopic-shampoo-2255 @straight-musician-77995 @brief-secretary-69236 Can you all DM me a Report ID right after facing this issue with some repro steps? I'll look at this as soon as possible. We're not experiencing any downtime or increased latency or elevated API errors, so I would assume there's a configuration problem or message mismatch between the emulator and the published channel. Can you check your logs to see if there is any info / error that would be relevant to troubleshoot the issue? To send me a Report ID, click the Botpress logo top left corner and click "Report an issue"
m
@straight-musician-77995 @brief-secretary-69236 Sly was able to help up super quick 🙂
@famous-jewelry-85388
oo wait no
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