Bugreport: Manually calling knowledgebase does not...
# 🤝helpd
dry-nightfall-32769
08/11/2023, 1:26 PMIf I use the card Agent-> query knowledgebase and access the result, I see that "answer" has content, but "responded" is still false. I would say this not expected, right?
r
rich-lamp-98721
08/11/2023, 2:42 PMI would say you are right. Let me test this on my side and I will get back to you.
rich-lamp-98721
08/11/2023, 2:46 PMYou are absolutely right I reported the issue to the team thanks for taking the time to report this.
rich-lamp-98721
08/11/2023, 2:53 PMHey @dry-nightfall-32769 I already got an answer from the team.
Turns out this is by design. the {responded} field tells you is the bot responded to the query and not if the agent did.
rich-lamp-98721
08/11/2023, 2:54 PMIt's a bit confusing. We will see what we can do about it. Let me know if you have more questions regarding this.
d
dry-nightfall-32769
08/11/2023, 3:26 PMaha, maybe what throw me off is that all tutorials say "has answer" and check the "responded" field.
dry-nightfall-32769
08/11/2023, 3:29 PMIt is a bit confusing indeed. Perhaps the tutorial should say "has responded" not "has answer" then
r
rich-lamp-98721
08/11/2023, 3:33 PMYes, I share the same opinion. It's very misleading I shared the feedback with engineering.