shared bot doesn't work properly
# 🤝helpf
flat-receptionist-55332
08/11/2023, 2:52 PMWhen I test the bot in the workspace it works as it is supposed to. However, when I share it, the bot freezes in the middle of the chat and sometimes and it doesn't even answer, or keeps repeating the same question/option. In the screenshots you can see the same chat in the workspace and in the shared bot, and you cann see that in the shared on, the bot just stopped responding while in the workspace it continued normally. How do I solve that issue? as i need to share the bot with a client as a sample and when he tests it, it lagged and froze for multiple times and same happens with me when I share it.
Problem ID: f04c4827-0cd5-4f59-af80-81c8e3943102
https://cdn.discordapp.com/attachments/1139572086625554482/1139572086780735488/Screenshot_1540.png▾
https://cdn.discordapp.com/attachments/1139572086625554482/1139572087007223898/Screenshot_1541.png▾
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happy-piano-13767
08/11/2023, 3:10 PMSame problem here...
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most-butcher-34974
08/11/2023, 4:43 PMSame. Lots of skipping messages, freezing, and 500 errors in the logs.
most-butcher-34974
08/11/2023, 4:43 PMMaybe it's specifically a Webchat problem.
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freezing-printer-49373
08/11/2023, 5:02 PMHi just wanted to inform you the engineering team is currently investigating you problem id.
freezing-printer-49373
08/11/2023, 5:03 PM@happy-piano-13767 @most-butcher-34974 if you are also seeing similar behaviour do you mind also submitting a problem report? top left in the studio. YOu can find in this thread how to do that: https://discord.com/channels/1108396290624213082/1135675069495005306
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famous-jewelry-85388
08/11/2023, 8:32 PMHey guys
Can you try it again now? The engineering team pushed a fix
famous-jewelry-85388
08/11/2023, 8:33 PMIf it doesn't work, please associate a Report ID as JB said with your mesasges 🙂
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microscopic-shampoo-2255
08/12/2023, 9:21 AM@famous-jewelry-85388 @freezing-printer-49373 my bot is still freezing mid way through. I did put a help chat yesterday and my id but havent heard back.
microscopic-shampoo-2255
08/12/2023, 1:44 PM@happy-piano-13767 @most-butcher-34974 Did you guys have any luck?
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happy-piano-13767
08/12/2023, 1:45 PM@microscopic-shampoo-2255 Nah, I'm trying to test it through the website, webchat won't update...
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microscopic-shampoo-2255
08/12/2023, 1:46 PMyeah same, keep me posted if you get anything. I am in for a long weekend finding a new program if I cant get this fixed
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freezing-printer-49373
08/14/2023, 2:23 PMhey goose can you provide a report-id and a screenshot of the issue?
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microscopic-shampoo-2255
08/14/2023, 3:53 PM@rich-battery-69172 helped me out amazingly!
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most-butcher-34974
08/14/2023, 4:51 PMYes it looks like we are in good shape! Thank you!
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famous-jewelry-85388
08/15/2023, 6:21 PM@microscopic-shampoo-2255 can you please share the link where Sly helped you?
famous-jewelry-85388
08/16/2023, 1:43 PMk I am pasting the link here for future: https://discordapp.com/channels/1108396290624213082/1139465635492012082
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microscopic-shampoo-2255
08/16/2023, 5:04 PM@famous-jewelry-85388 I am sorry I thought I tagged it
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careful-breakfast-3343
08/17/2023, 2:33 PMI'm also having a problem. Shareable link not working at all, neither is the chat interface in botpress but the editor is working fine. No errors, just no response - https://mediafiles.botpress.cloud/4874b9db-621d-420e-9dab-8f43738b6713/webchat/bot.html - any ideas? Thanks
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freezing-printer-49373
08/17/2023, 2:36 PMdid you try republishing? Can you generate a report-id in a new help thread?
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rich-baker-75965
08/25/2023, 4:56 PM@careful-breakfast-3343, did you solve your problem? How?
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