How to see each individual chat from users
# 🤝helpn
nutritious-wall-45807
08/12/2023, 4:11 PMis there a way to see each the chat of each user? this way when a customer service agent connects, they can view the existing messages.
m
microscopic-shampoo-2255
08/12/2023, 6:22 PM// Your Slack webhook URL
const url = 'https://hooks.slack.com/services/YOURSLACKWEBHOOK;
// Get the transcript
const summaryText = conversation.SummaryAgent.transcript;
const payload = {
text: summaryText
};
try {
const response = await axios.post(url, payload);
if (response.status !== 200) {
throw new Error(HTTP error! status: ${response.status});
}
return 'Message sent to Slack successfully!';
} catch (error) {
console.error(error);
return '';
}
microscopic-shampoo-2255
08/12/2023, 6:23 PMThat sends transcripts to my slack.
You can also record variables into google sheets. This is what I use
microscopic-shampoo-2255
08/12/2023, 6:24 PMworkflow.makeSuccess = false;
const leadData = {
example: workflow.example,
exampleEmail: workflow.exampleEmail,
};
try {
const response = await axios.post('https://hooks.zapier.com/hooks/catch/YOURZAPIERWEBHOOK', leadData);
workflow.makeSuccess = true;
}
catch (error) {
console.error(error);
}
microscopic-shampoo-2255
08/12/2023, 6:24 PM@nutritious-wall-45807 @flaky-furniture-79886
n
nutritious-wall-45807
08/12/2023, 7:00 PMThats cool man
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