Help with integration icon (quick)
# 🤝help
g
guys is it possible to change the chat icon on the webpage? not the bot avatar but the clickable icon on the page Thanks
@acceptable-kangaroo-64719
maybe some help pls?
a

https://cdn.discordapp.com/attachments/1141315192735666378/1141315443903184917/image.png

g
thxxxxxx
also i have another question
in my KB i put that if anyone asks "is payment in cash possible" or similar questions give "maybe" as answer but when i ask the bot it says "no not possible"
so why is this?
a
Depends on what is in your knowledge base and how it is stuctured. Is there conflicting information in your KB?
g
no conflicting info
and the info is like
Q. Is cash payment possible A. Maybe
also where to put this code
a
in your CSS
Try elaborating and giving more examples. Stuff like "Cash payment might be possible depending on...." or "We only accept cash payment when...."
g
no we dont want to inform the user about cash payments
like if the user asks is cash payment possible
i dont want the bot to give any answer
but thats not possible as its saying "no"
thats why i put "maybe'
a
You can omit everything about cash, then. That way the bot will jsut say "I don't know." Or you can write that in the KB, too: "You don't know anything about cash, cash payments, and whether they are accepted or not"
g
that will work?
a
only one way to find out 😉
g
no if i omit everthing abt cash then it says no
a
LLMs are non-deterministic systems, which means there is no way to predict with 100% certainty how they will act in a given situation. A lot of what we do as bot-builders is trial and error rather than hard science
g
ok thx man
ur very helpful thx
@acceptable-gold-88171
this aint working for me
this is my code
ive put it in the css

https://cdn.discordapp.com/attachments/1141315192735666378/1141381652891840642/image.png

so pls help to fix
r
Sometime google does not like when external sites uses it's image try hosting your image somewhere else and use the hosted link instead.
g
can you give me a example
of which site to host using
r
You can use AWS S3 to host your image check the AWS doc on this or DigitalOcean spaces check DO doc on this.
g
bcuz my avatar url uses google vlogger
ok thx
also seb here the "url" syntax is in red
so is that an error?
r
No it's normal
g
oh ok
hey seb
any alternatives to aws 3s?
r
Digital Ocean
g
ok ill have a look as aws requires card linking
r
You can also google "Host image for free" on google you might find free services
g
ok thx
bruh DO also requires payment verification
hey seb
i changed the host also
it still doesnt work
r
Can you send me the link to your image so I can test it on my side
g
sure
this is the code snippet
.bpw-header-logo { background-image: url(https://ibb.co/5FnPM1T); background-size: cover; background-position: center; }
r
THis is not going to work your url points to a website and not the image directly
g
then what to do?
r
You link needs to finish with a image
.png or .jpg etc
g
oh ok
will .webp work?
r
No
g
oh
r
Can you send me the link to your google image that you used before
I will test this too
g
ok
wait ill send u the img it self
here

https://cdn.discordapp.com/attachments/1141315192735666378/1141394723051950131/support-chat-icon-from-business-bicolor-set-vector-5316617.png

so far the google one is the only one that i culd find endind in .png
r
Can you send the link here
g
1 sec
here

https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCFSUW43qkxitBFHsOohhUZK196Mv5jiCsLwvPgE_JuSTLxOHe1QZwA3T4q8JpvmYSfbcBVPKWihwIjpCdysMTNoDoS9AN215S1u1zJw9znrO5zUacHxnuRdpP8UvOvBo34jDxHWkYKRhlGLeqrJoiY75tdPB1GQobqjmvmMMITYSajPKrgXlun9SqX_4/w945-h600-p-k-no-nu/support-chat-icon-from-business-bicolor-set-vector-5316617.png

r
Thanks I will look from there
g
wait it turned into a img
r
I got the link too no problem
g
wait
1sec
wrong link
right link

https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCFSUW43qkxitBFHsOohhUZK196Mv5jiCsLwvPgE_JuSTLxOHe1QZwA3T4q8JpvmYSfbcBVPKWihwIjpCdysMTNoDoS9AN215S1u1zJw9znrO5zUacHxnuRdpP8UvOvBo34jDxHWkYKRhlGLeqrJoiY75tdPB1GQobqjmvmMMITYSajPKrgXlun9SqX_4/s1080/support-chat-icon-from-business-bicolor-set-vector-5316617.png

i used a direct image point

https://cdn-thumbs.imagevenue.com/e9/c3/a2/ME16RQAC_t.png

seb any update?
r
I'm also struggling on this with some other users
I'm still looking into it I will have an answer soon
g
ok thx
also another question
is it possible to do something like u hover over the chatbot icon and a text come above it saying chat here?
r
If you can do it in CSS yes
g
ok thx
13 Views