Manual Answers not working properly
# 🤝helpr
ripe-van-49559
08/19/2023, 3:22 AMHelp ! I ran into this problem can someone please guide me out of this dark path . 💀
So I was setting up Manuals answers fail back , using Record card . If users ask questions that knowledge base have no answers , then the Expression Card should direct them to the Record card to records all those question .
So the problem I ran into is now the bot always direct into the Record card no matter what . Even when the question answered by the KB 🫠
Please take a look and halp a brother out !!! Thank you !! 🙏 🙏 🙏
https://cdn.discordapp.com/attachments/1142297607750823966/1142297607964721162/KB_problem_3.png▾
b
bumpy-addition-21507
08/19/2023, 5:03 AMHave you tried changing the order? I know it's silly but that has worked for me.
So, query the Kb then if no answer is found, redirect otherwise, simply answer
(Right know you answer and then redirect)
r
ripe-van-49559
08/19/2023, 2:11 PMI dont quite get it . Changing the order of my cards you mean ?
ripe-van-49559
08/19/2023, 2:20 PMMy problem is even tho the Bot already found the answer in the KB , in the Event bugger it somehow goes thru as !turn.knowledge.responded instead of turn.knowledge.responded . I dont know how to fix this
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bumpy-addition-21507
08/19/2023, 6:26 PMyes, so I am unsure why you get that bug, but I would separate it maybe that way you fix it? like this:
https://cdn.discordapp.com/attachments/1142297607750823966/1142525049044213780/image.png▾