Can't import a bpz file 😥
# 🤝help
c
Hi, I'm trying to import a bpz file but each time, nothing happen, the loader still stay like it's uploading... I've tried with Safari and Chrome. Thank you for your help !
a
hey @curved-tent-11147 are there any errors in your browser console when you try it on Chrome?
c

https://cdn.discordapp.com/attachments/1143441533375361165/1143516821694197770/Capture_decran_2023-08-22_a_14.07.22.png

https://cdn.discordapp.com/attachments/1143441533375361165/1143516821979418624/Capture_decran_2023-08-22_a_14.06.18.png

yep !
a
@colossal-egg-20510
c
@curved-tent-11147 Could you provide us your bot id and a report id (by using the Report Problem button in the top left menu) ? We noticed that some upload were starting to become too large when there was a lot of knowledge bases and tables. We'll look into what happened in your case. 🧐
c
This is the bot ID : d8f94232-d92b-46fb-b66a-0837d9212d20 This is the report ID : 8488f534-0418-48fc-81ae-a2357e989a24 And the bot file 😉 https://cdn.discordapp.com/attachments/1143441533375361165/1144913063515000912/Yogibot_V2_-_2023_Aug_17.bpz
Hi did you succeed ? Thank you !
a
Your .bpz is over 100MB 😲 How many KB docs are in your bot?
I think that size might have something to do with the difficulties. @colossal-egg-20510 is there a hard limit on .bpz file size when importing?
c
Just 2 websites and a sitemap 😅
c
This is for sure the size of the bpz file that is causing this issue. Here's your bot without kbs. You can use it to import the bot and then use the sitemap to refetch the web pages for your bot. https://cdn.discordapp.com/attachments/1143441533375361165/1146101144964305016/Yogibot_-_2023_Aug_29.bpz
We'll find a better way to prevent those issues in the future bots are getting bigger and bigger. 😅
c
Thank you, I succeed to import it now
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