Hello, I have a big pdf file that I want it to answer based on that, which I have done. But then how to get answers based on previous general questions that are related to that pdf and deemed ok for answers in the future? (could be example an employee who has been asked a question, answered the question and thus created an approved answer to a question) So basically creating a smaller database for generally asked questions, to get faster answers, instead of going through the large pdf file

maybe you can save the questions in a table with insertRecord

Sorry, still new to this, how can this be done?

Create a text file with a QnA.

What do you mean? where?

In your KB

But then how to save the generally asked questions and answers to that?

You would manually put the question in the KB

Please read my question again.. The chatbot is already answering based on a custom database/knowledge base or the already uploaded large knowledge base When the user ask a question, the chatbot will provide an answer, then ask the user if he got the answer he needed. If the user answer yes to that, the chatbot will then save the question and answer to to the custom database, incase other people in future ask similar question, then the chatbot will be able to find the answer quickly from the custom made smaller KB instead of the larger KB

If you want to save questions actually asked by your users you can do the following to save questions to a table: Then you could look at the questions and make a txt file with them manually, OR you could use webhooks together with zapier and make it actually completely automated, but i won't get too in depth with that, if that's what you need i can help you with some links where you can learn

You cant dynamically update a KB.

Could you please provide some links