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Unable to get intents to work
# 🤝help
b
Im having trouble with intents. Despite the exact utterance being put into the chat that is included as one of the utterances in the intent library, the intent is not showing up as true.

https://cdn.discordapp.com/attachments/1144977436459679754/1144977436723912734/CleanShot_2023-08-26_at_18.20.472x.png▾

https://cdn.discordapp.com/attachments/1144977436459679754/1144977436992339988/CleanShot_2023-08-26_at_18.21.052x.png▾

https://cdn.discordapp.com/attachments/1144977436459679754/1144977437235625986/CleanShot_2023-08-26_at_18.21.212x.png▾

f
COuld you share the workflow
Including the logs
For that message
Could you also try another message like connect me with an agent to see if that would work
b
The intent is the first thing checked as the workflow starts

https://cdn.discordapp.com/attachments/1144977436459679754/1145020400661704854/CleanShot_2023-08-26_at_21.11.562x.png▾

Yes, this worked.
Logs when saying "contact"

https://cdn.discordapp.com/attachments/1144977436459679754/1145021165442707516/CleanShot_2023-08-26_at_21.14.152x.png▾

f
Does it work every time
b
Yes
f
Perfect
b
It still doesn't work when I say the word "contact" . It only works with certain terms
f
Do you have any coding experience?
b
Some
I use a lot of low-code applications
f
You could use the execute code card. Check if the users question is equal to contact. Then send them to some place
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