The Knowledge Base text contains: You can talk to a human, a person, an account manager, a designer, a copywriter, a Creative Director, a Sales agent, the CCO, the CEO, the COO, the CTO when you schedule a call at https://domain.com/book-a-call or send a mail to support@domain.com The problem could be the Personality Agent... Or just me not understanding this 😉 I am sorry, but I am not sure if this is the same issue: https://discord.com/channels/1108396290624213082/1114044368878305311/1114044368878305311 If so, forget my report. Report ID: 79b0a8b5-44af-4611-a992-c599f0e4cd10

Hi @bitter-magazine-8114 , If there is only one phone number, you can have an AI task check if the answer was for contacting someone, and if so, and there is no link, add the link to the response and respond it (you must have manual answering on to do this, in the knowledge agent)

Thank you for your detailed explanation. At least I realize there is still plenty to learn.

There's always plenty to learn for all of us :). I'll close this thread, but please feel free to open a new one!