Hey guys!
Currently building a bot that I am going to intergrate on Whatsapp.
I want to create a workflow where the customer asks for a human agent, the bot will stop working and the user won't be able to activate it anymore. He will talk to a human agent, end the conversation, and only after the conversation ended - he will be able to activate the bot's workflow.
Here is an example of a Whatsapp interraction that presents the desired outcome:
Bot Message: Hi! I am a bot assistant for XYZ store, how can I help you?
User: "I don't want to talk to a robot, I want a human"
Bot Message : "Sure thing, a human agent will respond as soon as he will be available!"
--- Bot is disabled ---
--- Human goes through messages and sees that a customer asked for a human ---
Human : Hi! you needed some help?
User: Yes but I already looked at your website and made an order, no worries!
Human: Glad to assist you!
--- Conversation ends ---
--- Bot is enabled again ---
Is it possible to turn off/on the bot like the example I provided?
I thought about creating an empty "capture raw information" card / "Wait for user input" card and creating an "true/always" intent and then it just loops.
That way, no matter what the user says, he won't actually get a response the the bot will be "somewhat disabled".
Unsure of how realistic that is.
Thanks in advance!