Can I make the chatbot to connect with live chatbo...
# 🤝helpf
flat-dog-89962
08/31/2023, 6:39 PMCan I make the chatbot to connect with live chatbot when he cant answer certain question?
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flat-plumber-75402
08/31/2023, 8:20 PMHello @flat-dog-89962 to verify I understand your question correctly. You would like to chatbot to hand off to a live agent if it does not know the answer to a question. Is that correct?
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flat-dog-89962
08/31/2023, 8:20 PMYep.
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flat-plumber-75402
08/31/2023, 8:22 PMWhat software are your live agents using?
flat-plumber-75402
08/31/2023, 8:24 PMWithin Botpress you can build the logic for if an answer isn't found to allow the bot to work with one of our integrations such as Zendesk or Intercom that have live agent capabilities to do a smooth handoff to the live agent.
flat-plumber-75402
08/31/2023, 8:24 PMIs your question more on the logic or the integrations?
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flat-dog-89962
08/31/2023, 8:24 PMHub Spot
flat-dog-89962
08/31/2023, 8:24 PMwe use
flat-dog-89962
08/31/2023, 8:25 PMand the questions are more integrations.
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flat-plumber-75402
08/31/2023, 8:32 PMSo with Hubspot we have not built out an integration with them yet, but you could look at building one out to do what you need it to. Here is the documentation on how to get started https://botpress.com/docs/integration/getting-started/
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flat-dog-89962
08/31/2023, 8:34 PMThanks!
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flat-plumber-75402
08/31/2023, 8:34 PMNo worries