Send images on whatsapp
# 🤝helpc
cold-lizard-78664
03/17/2024, 6:34 PMHi, I have been through related posts but did not find an answer.
When i send images in my bot flow,
It works fine on WEB but images are not shown on WHATSAPP.
Can anyone direct me to a possible solution?
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fresh-fireman-491
03/18/2024, 5:31 AMHey there Shai
Do you get any error? What is the size and type of image?
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cold-lizard-78664
03/18/2024, 10:34 AMThanks for your response. as far as I can tell no errors, simply not showing images on Whatsapp. attaching logs
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fresh-fireman-491
03/18/2024, 11:06 AMCan you try having the text in the Latin alphabet?
fresh-fireman-491
03/18/2024, 11:07 AMAlso, what is the image size
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cold-lizard-78664
03/18/2024, 11:47 AMtested several sizes like: 60.0 KB , 4.00 KB. you mean change the title to English? sure Ill do it now
cold-lizard-78664
03/18/2024, 11:51 AMNothing. it ignores the image and image title (Only on Whatsapp)
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fresh-fireman-491
03/18/2024, 12:09 PMThank you, and I meant all of the text sent, just to test, but I don't think it makes a difference
fresh-fireman-491
03/18/2024, 12:09 PMMight be worth creating a report about this and then sharing the ID here
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cold-lizard-78664
03/18/2024, 1:20 PMThank you. sorry I am new to this community, what are the correct steps in opening a report? (:
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fresh-fireman-491
03/18/2024, 1:37 PM@square-energy-41150
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square-energy-41150
03/18/2024, 1:37 PM# Sending a Problem Report
Here's how to send the Botpress Team a problem report:
1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen.
2. Click "Report a problem" and follow the steps on the screen.
3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
square-energy-41150
03/18/2024, 1:37 PMmessage has been deleted
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cold-lizard-78664
03/19/2024, 1:10 PMThank you. did it
cold-lizard-78664
03/19/2024, 1:10 PMreport_01HSBDAX4TSKFQFVXQKSQZE1Z1
cold-lizard-78664
03/22/2024, 10:21 AMWhere can I see progress of this report?
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fresh-fireman-491
03/22/2024, 10:38 AM@crooked-van-25152
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crooked-van-25152
03/22/2024, 2:51 PMThanks @fresh-fireman-491
crooked-van-25152
03/22/2024, 2:52 PMIs your account Meta verified? @cold-lizard-78664
crooked-van-25152
03/22/2024, 3:40 PMCan you try a different format for the image? @cold-lizard-78664
Also, can you please confirm the node in which this image is in? Is it the first node of your workflow?
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cold-lizard-78664
03/23/2024, 5:33 PMFeeling embarassed. all the images ive tried was not JPG. now it worked with JPG format @crooked-van-25152 @fresh-fireman-491
cold-lizard-78664
03/23/2024, 5:33 PMThank you !!
cold-lizard-78664
03/23/2024, 5:54 PMbut, now for my real mission - my initial task was to send an image from a link. and now this does not work, how do I do that? (with the same image that do shown when I upload it to the card manualy)
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fresh-fireman-491
03/23/2024, 6:36 PMCan you send a screenshot of how you are trying to send it.
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crooked-van-25152
03/25/2024, 4:15 PMPlease don't feel embarassed!
crooked-van-25152
03/25/2024, 4:16 PMGlad to hear the format now works.
crooked-van-25152
03/25/2024, 4:16 PMWhy do you need to send the image from that link? Is it because you want people to visit that link?
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cold-lizard-78664
03/26/2024, 1:05 PMbecause maybe I will withdraw images from external source of the client and I would not always have the actual images
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