Send images on whatsapp
# 🤝help
c
Hi, I have been through related posts but did not find an answer. When i send images in my bot flow, It works fine on WEB but images are not shown on WHATSAPP. Can anyone direct me to a possible solution?
f
Hey there Shai Do you get any error? What is the size and type of image?
c
Thanks for your response. as far as I can tell no errors, simply not showing images on Whatsapp. attaching logs
f
Can you try having the text in the Latin alphabet?
Also, what is the image size
c
tested several sizes like: 60.0 KB , 4.00 KB. you mean change the title to English? sure Ill do it now
Nothing. it ignores the image and image title (Only on Whatsapp)
f
Thank you, and I meant all of the text sent, just to test, but I don't think it makes a difference
Might be worth creating a report about this and then sharing the ID here
c
Thank you. sorry I am new to this community, what are the correct steps in opening a report? (:
f
@square-energy-41150
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
message has been deleted
c
Thank you. did it
report_01HSBDAX4TSKFQFVXQKSQZE1Z1
Where can I see progress of this report?
f
@crooked-van-25152
c
Thanks @fresh-fireman-491
Is your account Meta verified? @cold-lizard-78664
Can you try a different format for the image? @cold-lizard-78664 Also, can you please confirm the node in which this image is in? Is it the first node of your workflow?
c
Feeling embarassed. all the images ive tried was not JPG. now it worked with JPG format @crooked-van-25152 @fresh-fireman-491
Thank you !!
but, now for my real mission - my initial task was to send an image from a link. and now this does not work, how do I do that? (with the same image that do shown when I upload it to the card manualy)
f
Can you send a screenshot of how you are trying to send it.
c
Please don't feel embarassed!
Glad to hear the format now works.
Why do you need to send the image from that link? Is it because you want people to visit that link?
c
because maybe I will withdraw images from external source of the client and I would not always have the actual images
73 Views