Wondering if you guys know how to add an option in the conversation to assign a support agent, like an employee of the business

Zendesk integration does that I believe

sounds good, but you know any other tool? in my 3rd-world country no client likes to use 'unusuals' apps xD

The team is working on Gmail Integration apparently

Indeed, Portalone is correct. One way to accomplish this is by integrating with Zendesk. For guidance on how to set up this integration with Botpress, you can watch a useful video tutorial here: [=togb5N\_BnVjA6Mr8]() Furthermore, you can explore information about both Intercom and Zendesk integrations. It's worth noting that the Botpress team is actively working on expanding support to additional Human-in-the-Loop (HITL) systems, and contributions from the community to these integrations are highly encouraged. For more details, visit: * Intercom integration: [https://botpress.com/docs/cloud/channels/intercom/](https://botpress.com/docs/cloud/channels/intercom/) * Zendesk integration: [https://botpress.com/docs/cloud/agent-handoff/zendesk/](https://botpress.com/docs/cloud/agent-handoff/zendesk/)