I'm thinking of making a chatbot for customer support with commands. The idea is that the bot will start only when users input certain commands, similar to autoresponders. It'll stay quiet otherwise, so that I can interact with the prospect when needed, ensuring a smooth interaction. The same goes for ending the chat. It's easy to start the chat this way but I don't know how to do the same for other commands I want in the chatbot. Can I achieve this by using triggers? I guess yes... But how?