I'm building a bot that answers questions based on a KB, but sometimes the bot does not realize a question a user asks is related to the previous question. I'm already giving it the summary and transcript of the conversation from the summary agent as context, but is there anything else I could give it that would improve it's context awareness?
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fresh-fireman-491
03/08/2024, 5:12 AM
Hey there
I tested this yesterday, and it seemed to work amazingly for me.
Could you provide me with an example of when it's not working, but should be
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dry-summer-87076
03/08/2024, 5:31 AM
I'd ask the bot "how to check in guest" and it would give me an answer, but if I asked "what if the guest was a vip" or "what if the guest was royalty", it would either give only somewhat relevant answers or would fail to find an answer.
dry-summer-87076
03/08/2024, 5:32 AM
Asking it "how to check in vip guest" would give the right answer though