Issue with KB after it's shared/uploaded.
# 🤝help
e
Is there a global issue that the bot can reach the knowledge base from the workspace, but can't reach the kb when it's 'shared'? Bot works fine when I'm using it from the workspace, questions/commands all work as supposed to. Once I press 'share' or from the website where I uploaded it, it says it's not able to find the answer, so seems like it doesn't connect to the KB.
f
same issue. Need help with it
c
Hey @future-potato-66072 , can you please share a report ID with us?
@square-energy-41150
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
message has been deleted
c
Also, did it ever work when you hit the Share button?
f
no, it's the 1st time we are trying
report_01HR7JDMM08DZ8FBXSKA6GBE54
f
@crooked-van-25152 hey I have the same problem . Here is the report ID : report_01HRY4R7E9J78A68HQMHN54Q4N
OMG , i didn’t know I should click “publish “ to save chances 😂. It’s worked 👍🏻
c
Amazing @faint-pizza-68420 ! Thanks for letting me know.
Are you still having issues @future-potato-66072 ?