I have the "Pay as you Go" subscription and I bought 10 units of the "Messages & Events" for a bot test.
Now I'm trying to downgrade it to 0 Messages & Events but everytime I try to update it, I get a message "There was an error while updating your subscription. Pleas try again".
Can someone help me to solve that?
c
crooked-van-25152
03/04/2024, 6:07 PM
Hey @tall-author-33031 ! Can you please share a report ID with the team?
crooked-van-25152
03/04/2024, 6:07 PM
@square-energy-41150
s
square-energy-41150
03/04/2024, 6:07 PM
# Sending a Problem Report
Here's how to send the Botpress Team a problem report:
1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen.
2. Click "Report a problem" and follow the steps on the screen.
3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
square-energy-41150
03/04/2024, 6:07 PM
message has been deleted
c
crooked-van-25152
03/04/2024, 6:07 PM
This way the team will be able to access your workspace.