Single choice card usage block problem.
# š¤helpi
icy-battery-22041
02/28/2024, 7:30 PMWhen I select an option from the single choice cards, the conversation freezes! And we can't proceed. I have to restart but when I choose the option it freezes! This problem prevents me from continuing my work. Please act as soon as possible...
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crooked-van-25152
02/28/2024, 9:16 PMHey there, are you still running into this issue?
crooked-van-25152
02/28/2024, 9:16 PMIf so, please share a report id with us.
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icy-battery-22041
02/28/2024, 9:36 PMThanks, Sabrina! Now everything seems to be working. a few minutes ago there was a certain slowness in providing the response but now everything seems ok...
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crooked-van-25152
02/28/2024, 9:40 PMGlad itās all working properly ! Letās me know if thereās anything else
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icy-battery-22041
02/28/2024, 9:43 PMNow the responses have become VERY SLOW (4-5 minutes on the emulator) and the user bot is blocked! (with GPT 3.5)
icy-battery-22041
02/28/2024, 9:54 PMc
crooked-van-25152
02/28/2024, 10:02 PMWhat do you mean by: the user bot is blocked?
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icy-battery-22041
02/28/2024, 10:05 PMAs you see in the image on the left, the answer is not given...
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crooked-van-25152
02/28/2024, 10:07 PMCan this answer be found in the KB? Is this an AI task?
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icy-battery-22041
02/28/2024, 10:08 PMNow it's working again... is it an intermittent problem?
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crooked-van-25152
02/28/2024, 10:09 PMIf it's an AI task...it would be on OpenAI's side.
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icy-battery-22041
02/28/2024, 10:10 PM"Ai Generate text" which queries kb
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crooked-van-25152
02/28/2024, 10:11 PMGot you
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icy-battery-22041
02/28/2024, 10:31 PMNow the problem has come back...
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crooked-van-25152
02/28/2024, 10:32 PMDid your bot provide any error logs? If so, can you please share here.
crooked-van-25152
02/28/2024, 10:33 PMAlso, if you could share a report ID with me, that will help me pinpoint the issue.
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icy-battery-22041
02/28/2024, 10:43 PMThe problem is intermittent - responses have become VERY SLOW (4-5 minutes on the emulator) and the bot user is blocked! (with GPT 3.5).
There is no error message in the log and I see the text of the response.
report_01HQRY4F6BW4GNF40XEZNHANAW
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crooked-van-25152
02/28/2024, 10:44 PMThanks for providing the report ID
crooked-van-25152
02/28/2024, 10:45 PMI'll send this to the team.
crooked-van-25152
02/28/2024, 10:48 PMSorry about this! We'll investigate and get to you as soon as we have an answer.
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icy-battery-22041
02/28/2024, 10:49 PMThanks to you, Sabrina! I hope the team resolves it soon... now the problem still persists and it worries me...
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fresh-fireman-491
02/29/2024, 5:23 AMSorry for jumping in.
Are you trying to query the KB directly from the AI Generate Text card or are you querying the KB with another card?
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icy-battery-22041
02/29/2024, 11:01 AMHI!
I answer the question: in the AI generative text prompt I write the instruction to consult the KB for the answers...
In any case, I take this opportunity to point out that everything is working as of this morning
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fresh-fireman-491
02/29/2024, 11:09 AMPerfect!
You are not querying the KB via the AI generate text card right?
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