Error generating answer for KB
# 🤝helpb
busy-computer-17068
02/28/2024, 5:41 PMwhile I'm asking a question from bot in logs it starts to generate answer from KB, but after a while it shows an error: Error generating answer for KB
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bumpy-butcher-41910
02/28/2024, 6:10 PMis this issue persistent? we experienced a small openai-related service degradation earlier
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busy-computer-17068
02/28/2024, 6:13 PMYes, it is relevant at the moment
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brief-ocean-86260
02/28/2024, 6:49 PMthe same error happens to me
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fresh-fireman-491
02/29/2024, 5:24 AMThis issue should be resolved for both of you @busy-computer-17068 @brief-ocean-86260
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orange-london-59324
02/29/2024, 3:42 PMHi I've been having issues with KB today, maybe related.
There is no error but I don't get any answers at all... When I ask the questions to the KB directly (where you edit it) it works
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fresh-fireman-491
02/29/2024, 4:03 PMHow are you querying the KB?
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orange-london-59324
02/29/2024, 4:07 PMweb, txt and rich text.
On log its visible its searched the web
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fresh-fireman-491
02/29/2024, 4:19 PMAre you querying it via the Query Knowledge Bases card or via the Capture Information cards?
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orange-london-59324
03/01/2024, 10:01 AMSorry did't see the question until now. Im querying them with raw input with selections and in advanced "transition on failure" to a node with the KB card within. But also with the node KB on/off it dosn't work for me
orange-london-59324
03/01/2024, 10:07 AMadding the for reference
orange-london-59324
03/01/2024, 10:09 AMIt sees the answer in the KB there but the it says 'no helpful answer' which is not true for sure (and I tried many questions variations already)
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fresh-fireman-491
03/01/2024, 1:55 PMSeems like it wasn't able to find a good answer. Can you try adding "Search The Web" as a source and then use the whole web. Then write something like "Who is Elon Musk"
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orange-london-59324
03/02/2024, 5:07 PMgood idea, I'll try
orange-london-59324
03/03/2024, 10:54 AMI did it and it helped me thank you. I don't know why but the {(event.preview)} didn't work for me and I switched to a variable
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fresh-fireman-491
03/03/2024, 10:56 AMIt wouldn't work because it should be {{}} and not {()}
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orange-london-59324
03/03/2024, 11:01 AMYeah I just got that now \:
orange-london-59324
03/03/2024, 11:03 AMsometimes it's just those little things that really get in the way
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fresh-fireman-491
03/03/2024, 12:52 PMIt is, and they are so easy to overlook
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