Bot does not respond to the user
# 🤝help
b
My customer service robot was normal yesterday but today it no longer responds to the user, help me solve it, there is no error in the code
c
You might have reached the limit of AI tokens. Have a look at your usage & subscription.
r
Hello, same here, it has problems when i pick form single choice cards.
e
Hello, I'm facing the same issue: when I select an option from the single-choice cards, the conversation does not continue as it should. Additionally, I've noticed that when I restart the conversation in the emulator and try to initiate the dialogue again, it simply does not appear. It's worth mentioning that I have AI tokens. Could you help me solve this problem?
i
Same problem! When I select an option from the single choice cards, the conversation freezes! And we can't proceed. I have to restart but when I choose the option it freezes! This problem prevents me from continuing my work. Please take action as soon as possible...
c
Are you still all facing this issue?
If so, please share a report id with us.
i
Thanks, Sabrina! Now everything seems to be working. a few minutes ago there was a certain slowness in providing the response but now everything seems ok...
c
I believe something was reported to the team earlier today, so it must have been that.
i
HI! everything is working as of this morning... thanks!
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