Hi Friends, I have built a bot. During office hours my sales development agent is available and might want to takeover the chat? How can it be done?

Hey buddy, you can use the Zendesk integration! Here is a video that explains it well:

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Thanks @wide-oyster-38514 !

Suppose I want to create a chatbot where the user talks to the bot but wants to talk to a human? All this on Whatsapp? How to make?

You'd need to integrate with Zendesk for Human in the loop!

But just there is the Zendesk´s option? If would I want to configure the chatbot to transfer the conversation to a human without Zendesk?