I think this could interest you and maybe fix your problem At the 48:53 in the video, it answer for the fallbak of AI not understanding or not having the answer. Hope that can help

Hey @dazzling-action-64106 I just came from watching the video and its not really he kind of solution I am looking for in this scenario The example you brought up is a transition when an answer is not found in knowledge base and I want a transition when and AI Transition card is not responding.