Hi, does anyone know when & how I can speak to a live agent at botpress? I need information regarding pricing and other details related to the bot's function!

Hey @handsome-park-94107

Hi Sabrina, it would be for a smaller company. We are trying to have the bot answer basic FAQs. I saw that the pricing is currently based on each message after the first 1000 messages. Would 'each message' be every time a question in the chatbot is clicked?

Do you foresee having a lot of traffic on the bot?

Ah I see. How different would the pricing be, and around when would it change?

I unfortunately can’t share anything yet.

I see. The standard would remain the same though, how it's based on the amount of incoming messages?

The structure might change. But nothing crazy 🙂 ! Our various tiers will still be very generous.

I see🙏

So all the messages you send to the bot are considered incoming messages

Ah. so every time someone clicks on a menu/question would that also be considered an incoming message? because when they click on the menu/question it sends a message to the bot.

Exactly.

Hi Sabrina, Thanks for the information you've provided so far. I just need a bit more clarification on the pricing structure for incoming messages to the bot. From the conversation, I understand that every message a user sends to the bot is considered an 'incoming message'. Could you please confirm if the pricing is applied to each individual message? For example, if a user interacts with the bot by sending 4 separate messages (each in response to a different question or menu option), would this be billed as 4 incoming messages at $0.005 per message, totaling $0.02? Or is the pricing calculated per chat session regardless of the number of messages sent within that session? This information will be crucial for our budgeting and planning, especially as we anticipate the frequency of user interactions with the bot. Thank you for your assistance!

So, I'm happy to answer this now, but just know that pricing is about to change very soon.

hi @crooked-van-25152 we plan to use botpress for a client but without the pricing info it's impossible to make a deal. are there rough numbers we could use?

The new pricing should come out soon.

Do you know if the pricing is going to be completely different from the current one... It's important to have this type information before overcomitting... With all the changes that are coming in this Ai environment I'll appreciate to have more clarity or at least not completely change the pricing model.

Can you tell me a bit about your use case?

Between 2000 to 5000 people per month having 12-20 messages. Building them myself

Ok! thanks for sharing this info