Maybe I'm overseeing something very obvious but I ...
# 🌎generals
some-guitar-47974
11/14/2023, 7:42 PMMaybe I'm overseeing something very obvious but I can't get it working
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bumpy-butcher-41910
11/14/2023, 7:43 PMcan you show me your workflow?
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some-guitar-47974
11/14/2023, 7:44 PMsome-guitar-47974
11/14/2023, 7:44 PMThe Trigger would be my next question, it doesn't work for me, even in Emulator. But this is another problem
some-guitar-47974
11/14/2023, 7:45 PMIt's just the first part of the workflow, but this works in Emulator, but not in webchat
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bumpy-butcher-41910
11/14/2023, 7:45 PMwhen you say it doesn't work, can you elaborate on what's going wrong? what happens when you send a message on webchat?
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some-guitar-47974
11/14/2023, 7:46 PMOh yes, sorry. So in webchat, the bot just doesn't reply at all. so it just "ignores" all of my messages
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bumpy-butcher-41910
11/14/2023, 7:46 PMhmmm
bumpy-butcher-41910
11/14/2023, 7:46 PMcan you remove the trigger and try again?
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some-guitar-47974
11/14/2023, 7:47 PMSo this is how it looks like now
some-guitar-47974
11/14/2023, 7:47 PMI pressed "Publish"
some-guitar-47974
11/14/2023, 7:47 PMEmulator:
some-guitar-47974
11/14/2023, 7:47 PMsome-guitar-47974
11/14/2023, 7:48 PMWebchat:
some-guitar-47974
11/14/2023, 7:48 PMb
bumpy-butcher-41910
11/14/2023, 7:48 PMand does this work if you try it in an incognito window?
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some-guitar-47974
11/14/2023, 7:49 PMSame here..
some-guitar-47974
11/14/2023, 7:49 PMsome-guitar-47974
11/14/2023, 7:49 PMThis is the link to my bot if it helps
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bumpy-butcher-41910
11/14/2023, 7:49 PMhm, strange
bumpy-butcher-41910
11/14/2023, 7:49 PMcan you post this over in #1111009377525186570?
bumpy-butcher-41910
11/14/2023, 7:50 PMdo also include either a report ID or an export of your bot - I'm not sure why it's not working!
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some-guitar-47974
11/14/2023, 7:50 PMAlright thank you, will do!
some-guitar-47974
11/14/2023, 7:51 PMDo you have any idea, besides this problem, why the trigger I had did not work? I still had to write the first message
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bumpy-butcher-41910
11/14/2023, 7:51 PMI'm trying to duplicate the issue on my end, so can't say yet!
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some-guitar-47974
11/14/2023, 7:54 PMhow to get a report ID?
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wide-oyster-38514
11/14/2023, 7:58 PMIn the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen.
Click "Report a problem" and follow the steps on the screen.
Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.