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#🤝help
It's taking time to get an response from the bot and i am not able to import an data
# 🤝help
a

adventurous-author-67495

02/05/2024, 11:04 AM
i am not able to get an response from the chatbot and i am not able to import the data in my knowledge base #1111009377525186570
b

billowy-morning-42410

02/11/2024, 1:14 AM
Hi @adventurous-author-67495, you mean you can't add documents and references to the knowledge base?
a

adventurous-author-67495

02/12/2024, 10:52 AM
No, i have added the documents in the kb , but i am not able to get any response from the chatbot
b

billowy-morning-42410

02/12/2024, 4:01 PM
Let's try manual responses from the KB agent
Tell me what appears in the Log, with your current example, you see these orange letters indicating the response of the KB
a

adventurous-author-67495

02/16/2024, 4:35 AM
this was the error i was getting whenever i am trying to ask some queries to my bot.
b

billowy-morning-42410

02/16/2024, 1:02 PM
Are you using a direct query to openAI with your own key?
Does the promtp you send have a lot of tokens? A general rule of thumb is that 75 words approximately equals 100 tokens, and 1 token approximately equals 4 characters of text.