Bot works in emulator but not in browser
# 🤝help
q
I have a bot that works perfectly in the emulator, and has been working perfectly in the Chrome browser up until today as well. I was just adding some citations, which I have now removed to eliminate that as a possibillity. The bot loads but when i click on a choice e.g. "ask a question" it just hangs (3 dots). When inspecting the browser I see a 403 error in the console. When I refresh the browser it says. GET https://mediafiles.botpress.cloud/favicon.ico 403 (Forbidden) Any suggestions?
d
Hi, I also have this issue. In the emulator the bot works fine, but on the web, it got stuck first on the multiple choice card, and then from the beginning, can't find the answer.
p
Currently having the same issue, perhaps a botpress issue?
c
Hey guys
Can you share the url of the published bot? I'll test it on my end.
Everything is operational: https://status.botpress.com/
I want to investigate and see what is wrong.
Also if you could share a report ID with us, that would be great
@square-energy-41150
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
c
We're investigating and working on it! Thanks for your patience guys!
report_01HSKKK71YTMYCHHWCKAX1WW9B (from @dry-controller-10199 )
w
Cause of the Issue has been identified, working on a fix 🙂
c
Thanks for flagging this @proud-memory-60003 @quaint-alarm-15529 @dry-controller-10199
p
You guys are awesome!
w
Fix has been published 👌
c
thank you @witty-football-93730 !💎
d
I confirm, it already works. Thank you so much, they are amazing. @witty-football-93730 @crooked-van-25152
c
Thanks for confirming 🙂 !
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