agent handoff always trigger system
# 🤝helpm
most-jewelry-3972
03/28/2024, 1:16 PMHi there, i was wondering how i can make it when the chat user ask for agent handoff the agent handoof starts. Because now its only when i set it in the node. i want the chat user always have the ability to say: "i want to talk with a human" I tried with triggers etc etc but never got it working. Love to see this working
c
crooked-van-25152
03/28/2024, 3:45 PMHey @most-jewelry-3972 are you using the Zendesk integration?
m
most-jewelry-3972
03/28/2024, 4:43 PMyess, but i don't think you understand my problem. Prbarly my bad english. I already have zendesk set up, and it works, but i want that it opens/start the agent handoff workflow that i made the second a user says in chat, "i want to talk with a human'
c
crooked-van-25152
03/28/2024, 4:44 PMCan you share a report ID with us?
@famous-jewelry-85388 could help here! He's a pro 🙂
f
famous-jewelry-85388
04/01/2024, 4:35 PMHey Barry,
Currently how I did it in our Support bot is, I have a central AI task that analyze all user messages, and based on that analysis I direct the user to the right flow - including the human in the loop
famous-jewelry-85388
04/01/2024, 4:39 PM@most-jewelry-3972 So the answer is: based on how you build your bot. You can use AI card (Task, Transition), you can use intents, you can use transition, etc. ... Maybe a hook, but I am not sure
m
most-jewelry-3972
04/01/2024, 6:15 PMthat would work ig, i will try that!
f
famous-jewelry-85388
04/05/2024, 4:00 PMPerfect! 🙂