I have a question, how can I make sure that when they book an appointment, the bot can see the availability? That is, if on day 1 at 4 they want to reserve and it is already reserved, tell them that it is reserved and to reserve at another time.

Use google calender like me

Yes, but how do I get the agent to check availability?

The simplest way is to offer a Calendly link. We have many examples for many ideas in our #1132038253109837994 section: https://discord.com/channels/1108396290624213082/1159200976989855764/1159200976989855764 https://discord.com/channels/1108396290624213082/1163148193538777249 https://discord.com/channels/1108396290624213082/1164004230722490408 https://discord.com/channels/1108396290624213082/1199029983100813322

Thank you very much but is there any way to do it directly through text?

Just embed the Calendly link