Hi,
You can try using the "Execute code" card to trigger a
webhook on
make.com that could send you an email or text message to your mobile or even WhatsApp. You can also take over the conversation with the user by using:
https://inbox.botpress.sh/
You can instantly take over the conversation by sending yourself an email with the
Bot Dashboard URL and the
inbox.botpress.sh (don't send tokens for security reasons).
You can use
intent card "talk to human" and let users/clients talk to you directly.