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# 🤝help
a
When I start a conversation in the emulator or in the webchat I have a simple node loop with a single choice input card and one choice that is Contact Us, the bot responds from KB and shows the Contact Us choice, then with the question "how can you help" I get KB response but I no longer get Contact Us but "Are you sure you want to cancel?" "Buttons Yes No" my bot is at globespirit.com I have turned the personality agent and no change, I have no hooks or other things I can think of. My report ID: report_01HVTXBA7YCY8FWXQVW1QEWAHG https://cdn.discordapp.com/attachments/1230829059848802335/1230829060108587080/image.png?ex=66278ee3&is=66263d63&hm=b2f8fd22280c06423a1fbcaccc5a2314a5424c7d5b71d3257ee708807f1b95ff& https://cdn.discordapp.com/attachments/1230829059848802335/1230829060557504512/image.png?ex=66278ee3&is=66263d63&hm=933db9ef6d764787b94841259917806a727fd37a98a3523f732f35b353ab041d& https://cdn.discordapp.com/attachments/1230829059848802335/1230829060880601088/image.png?ex=66278ee3&is=66263d63&hm=99e1316c725b0150c10daa40abd2da0ef5bda5f090a08f4b8a2f5e2ca36386b0& https://cdn.discordapp.com/attachments/1230829059848802335/1230829061140512801/image.png?ex=66278ee3&is=66263d63&hm=12cac4be1e4f14372215d3af8840c70bb5dfb2dce8439989c13e9d61600d1808& https://cdn.discordapp.com/attachments/1230829059848802335/1230829061404889138/image.png?ex=66278ee3&is=66263d63&hm=1917afcfacdacaa434b7bb3e301c2b8c1bf80caeae811f78418acff295653799&
b
it's because you're using a single choice but you're expecting your user to input a question
so you should be using a "raw input" card
alternatively, you can solve this problem by simply saving the user question in a variable
the bot is expecting to receive an answer, but it didn't, and is thus treating the capture as a failure
a
@bumpy-butcher-41910 Thanks, it works in the emulator, the webchat works also but there is something strange, a visible empty text box from the bot as you see on the image, I have a Raw Input card now with one choice 'Contact Us' when I take out the the choice I do not get the empty text box from the bot, I did try saving the user question in a variable, but did not help, thanks for your help https://cdn.discordapp.com/attachments/1230829059848802335/1230964833675902996/image.png?ex=66353c56&is=6622c756&hm=9fd3789b68a92834c7a540450e7b8a7fc7b94f4c2c520daa414334212e0a3c79& https://cdn.discordapp.com/attachments/1230829059848802335/1230964833982218360/image.png?ex=66353c56&is=6622c756&hm=484efd430deedf2bb119544dbb5da3d42aece5847a83c474059baf0a53699d49& https://cdn.discordapp.com/attachments/1230829059848802335/1230964834317635646/image.png?ex=66353c56&is=6622c756&hm=30f39f3c03facb7218ccc8453a22a297193004fd9140f8771a346131dcc913f2& https://cdn.discordapp.com/attachments/1230829059848802335/1230964834548580473/image.png?ex=66353c56&is=6622c756&hm=fc6b66b9e9a640b0eff433351cf74a8dbb4952b9a1e10e6fcacb2954887e197c&
This looks like a bug to me, in the Raw input card when you have a choice and noting in the "question to ask the user" field you get a blank message in the webchat and no blank message in the emulator, I added Hello in "question to ask the user" and you can see the blank message populated with Hi there (hello) I have personality agent, is this a bug or am I doing something wrong, thanks https://cdn.discordapp.com/attachments/1230829059848802335/1231894499672723488/image.png?ex=66389e28&is=66262928&hm=66de76b0ad8c945ae155505965eb8a3f2f4dc71df730dc4dc41e3ebb209552d9& https://cdn.discordapp.com/attachments/1230829059848802335/1231894500167909427/image.png?ex=66389e28&is=66262928&hm=7b4b37e2f26250b71050b6cdf0ac85fa59b63921268cafcdebbfa2956d6101d5& https://cdn.discordapp.com/attachments/1230829059848802335/1231894500465446932/image.png?ex=66389e28&is=66262928&hm=185607e3cd152cc824c713d433492550e2fe21b69dcad8491f8c137d49178538& https://cdn.discordapp.com/attachments/1230829059848802335/1231894501199577109/image.png?ex=66389e28&is=66262928&hm=68cdceb575e6d9d4d3608ad3c6321a0fa16c1cf7c525d962a20e06872fd2a333&
@bumpy-butcher-41910 please take a look at this issue, I am presenting bots to clients and would like to get this fixed thanks
b
hey it does look like there's a small visual bug here
would it be possible to just collapse the text card into the input card?
a
@bumpy-butcher-41910 If I put my welcome text in my raw input card then I will have the welcome message on every question as I have a loop, here I have the blank message from the bot on every question, I have found another solution that is maybe interesting to share, I create a new variable workflow.FollowUp with the default value "Ask your question" so the value is not empty when the conversation starts, I put @workflow.FollowUp in the question to ask Raw input field then I create an AI task to generate a update question from event.preview and turn.KnowledgeAgent.answer the result goes to workflow.FollowUp so I fill the blank with a new followup question after every response from KB. I am trying to do the same thing for follow up questions in the choice buttons https://cdn.discordapp.com/attachments/1230829059848802335/1232208620624543805/image.png?ex=66289f34&is=66274db4&hm=16dc2e4851e1c9c3dbc989aef767a85fe3de60d48de8f1fecc491fdd78b83ea1& https://cdn.discordapp.com/attachments/1230829059848802335/1232208620846977074/image.png?ex=66289f34&is=66274db4&hm=b059be2007cad7b5791f7b1adb9c2259fdc72382fb3b8e834104aaa00ad8aa8a& https://cdn.discordapp.com/attachments/1230829059848802335/1232208621102694490/image.png?ex=66289f34&is=66274db4&hm=7c15660b7517c795976ffdf414aebe064ff5122b73c671f8bec1f9432ae13121&
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