KB Redirecting
# 🤝help
g
I want to create a fallback message but the problem is i have no nodes for when my Ai checks a knowledge base so if I put a question the knowledge base cant find an answer too it just redirects to something in the begening i want it to re direct to a fallback message as you can see in the immage it notices theres no answers but then just re directs straight the start and the only problem is i have no nodes for the knowledge basis https://cdn.discordapp.com/attachments/1232333709311479888/1232333709462601800/image.png?ex=662913b3&is=6627c233&hm=dbac8b27dcce4e227793d911484d7c4d5afb3705b8427d44e440db0f47cf9307&
j
Could we see your flow please ?
g
its quite erm large
but okay
and it goes lower
j
I mean the flow where you ask a question
the node
g
none of my flow involves the kb thing
j
So where do you ask a question ?
g
basically
you know how theres a knowledge base with stuff
yeah
basically
when the person types
j
💀
g
it searches the knowledge base and spits out an answer
(ik u know this)
j
Yeah/
🤣
Yeahhh
g
I dont have any nodes for that
its just
there lol
j
Okay please show me the node where you asked that question
😁
g
this one ?
j
YES
sorry for caps
it asked me a multiple choice question
and i responded with something outside of its multiple choice
j
Okay so you dont want them to do that correct ?
OKAy i can help you
Its called retires
g
okay
j
click on the single choice
g
okay
j
then there will be a button at the very bottom called "advanced"
click on that button adn select retries
g
okay
j
Now
give me a SS of what you see
in the side panel
the right hand side
j
Let me tell you what retires are.
retires denies the users input
aka the user cant say anything
if he types something the bot will say something like "please select an option to continue"
so in the retry message put in the following text" please select an option"
set the number of retries to 999
Its like asking your father for candy and then he says no
and hes blocking your way of getting the candy
g
but i want them to be able to type something just if the user types something outside of the bots KB itll just respond with just "sorry i dont know what your talking about"
but i still want them to be able to type
and the knowledge base thing
j
OHHHH
ALright
There are many ways BUT
lets do the easy way
Can you share screen and talk ?
g
yessirreee
j
Aight DM me
yo