Skipping KB agent because the user did not send a ...
# 🤝helpb
broad-house-36273
05/14/2024, 9:13 PMI have a trigger from a web api that calls a Query Knowledge Bases card. The card never returns a response and I see this error in the logs:
[agent-card] [KnowledgeAgent] [knowledge-query]: Skipping KB agent because the user did not send a message
If I use the same card but initiate from a normal conversation from a start node, it works fine.
Any ideas? TIA.
broad-house-36273
05/15/2024, 1:54 AMI'm still researching this issue as I'm currently stuck.
broad-house-36273
05/15/2024, 1:54 AMI found this in another discord thread: (the reason this happens is because some events like webhooks are non-conversational and have to be binded to an existing conversation to send messages)
w
wooden-beard-40210
05/15/2024, 7:18 AMis your trigger a webhook ?
wooden-beard-40210
05/15/2024, 7:19 AMyes, you have to specify the conversation id if you want to display a message after a webhook
wooden-beard-40210
05/15/2024, 7:20 AM#1233038281965572197
wooden-beard-40210
05/15/2024, 7:20 AMyou need to set it up in a code card
wooden-beard-40210
05/15/2024, 7:20 AMlike that
wooden-beard-40210
05/15/2024, 7:20 AMevent.conversationId = event.payload.body.content.convID
wooden-beard-40210
05/15/2024, 7:21 AMin fact you need to send convID in your webhook content
broad-house-36273
05/15/2024, 5:52 PMSo I was responding to a webhook trigger that was fired using this code:
window.botpressWebChat.sendPayload({
type: 'trigger',
payload: {
type: "ticketInfo",
name: frmTest.elements["custName"].value,
email: frmTest.elements["custEmail"].value,
message: frmTest.elements["custMessage"].value
},
});
this issue was type "trigger". When I used the code from the tutorial...the KB would respond. Code that worked:
window.botpressWebChat.sendPayload({
type: 'text',
text: frmTest.elements["custMessage"].value,
payload: {
type: "ticketInfo",
name: frmTest.elements["custName"].value,
email: frmTest.elements["custEmail"].value,
},
});
Thanks for your help!!
w
wooden-beard-40210
05/16/2024, 4:53 PMOk Nice !
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