I have a KB populated from a word document. The relevant part of the doc is this: Q: My password did not work and I’m locked out of my account. How can I log back in? A: First, please clear your browser cookies. You can find detailed instructions for your browser from the following listed websites: - for Google Chrome, visit this website: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop - for Safari on Mac Desktop, visit this website: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac - for Safari Mobile, visit this website: https://support.apple.com/en-us/105082 Next, request a new temporary password by email as follows: Point your browser to: https://secure.mailhippo.com and click the Password Help - Forgot Password button. Then click the Request Password Reset by Email button and follow the prompts. When I submit a question to the KB such as the following: "I can't login" Sometimes I get this: First, please clear your browser cookies. You can find detailed instructions for your browser from the following listed websites: - For Google Chrome, visit this website: - For Safari on Mac Desktop, visit this website: - For Safari Mobile, visit this website: Next, request a new temporary password by email by pointing your browser to: and clicking the Password Help - Forgot Password button. Then click the Request Password Reset by Email button and follow the prompts. And sometimes I get this: First, please clear your browser cookies. You can find detailed instructions for your browser from the following listed websites: - For Google Chrome, visit this website: [Google Chrome Instructions](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) - For Safari on Mac Desktop, visit this website: [Safari on Mac Desktop Instructions](https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac) - For Safari Mobile, visit this website: [Safari Mobile Instructions](https://support.apple.com/en-us/105082) Next, request a new temporary password by email by going to: [https://secure.mailhippo.com](https://secure.mailhippo.com) and clicking the Password Help - Forgot Password button. Then click the Request Password Reset by Email button and follow the prompts. I can't seem to figure out why in some cases it would strip out the URLs as they are relevant to the answer. I have tried different formatting, spaces, semi-colons, making them links, adding text to tell the AI that they are indeed links (seemed to work but them stopped working). So I must be missing something. Anyone have any suggestions? Big TIA. -Chris.