Popup Error: Sorry an error occurred. Please try a...
# 🤝helpe
eager-forest-91040
07/01/2024, 10:40 AMNeed your help guys. I've got a simple bot asking a few questions and at the end has to open a simple html file as a popup window. I have created an Execution Card. The popup works perfectly in the Emulator. But on my website, it says "Sorry an error occurred. Please try again later" Can you help please?
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wooden-beard-40210
07/01/2024, 12:38 PMCan you share your code v
wooden-beard-40210
07/01/2024, 12:38 PM?
wooden-beard-40210
07/01/2024, 12:39 PMYou cannot interact with the DOM in an execute code card (it works in the studio like you said but not in the web chat..
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eager-forest-91040
07/02/2024, 4:17 PMhttps://cdn.discordapp.com/attachments/1257284685000605726/1257731868590215218/notworking.html?ex=66857995&is=66842815&hm=fbfcb8ec9c8f9c5ac26d57d6b3b969edd3cb8f5dfc8f364b7b48a204abbe15f7&
https://cdn.discordapp.com/attachments/1257284685000605726/1257731868875559003/working.html?ex=66857995&is=66842815&hm=f07274252bf2c48f4fc959dcadcd961287636bc1915e749d4944084e527b7b13&
https://cdn.discordapp.com/attachments/1257284685000605726/1257731869152251995/innovative-pelican_-_2024_Jul_02.bpz?ex=66857995&is=66842815&hm=3bc93084a96debd942ad4b79d6ee554858c231985ba3320529b41d3dddac2dc9&
eager-forest-91040
07/02/2024, 4:17 PMThanks @wooden-beard-40210 for your help in advance
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wooden-beard-40210
07/02/2024, 4:42 PMSo you're not using the execute code card anymore ?
wooden-beard-40210
07/02/2024, 4:43 PMand the second version , "working.html" does the desired behavior ?.
wooden-beard-40210
07/02/2024, 4:43 PMwill have a lokk at your bot
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eager-forest-91040
07/02/2024, 4:44 PMI tried. But it didn’t work. All I want is for the signature pop up to appear when I am done with the conversation. It works if the bot appears as an icon. But it doesn’t work when I have the bot embedded within my html. It keeps saying onEvent is undefined.
eager-forest-91040
07/02/2024, 4:45 PMTruly appreciate your help. 🙏
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wooden-beard-40210
07/02/2024, 4:45 PMhum, can you send me the exact error you get
wooden-beard-40210
07/02/2024, 4:45 PMI've had to deal with this kind of error before
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eager-forest-91040
07/02/2024, 4:48 PMActually I am not getting any errors now. But the signature popup doesn’t appear. Google chrome console throws an error: uncaught Cannot read properties of undefined (reading 'onEvent')
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wooden-beard-40210
07/02/2024, 4:50 PMdo you get something in your logs
wooden-beard-40210
07/02/2024, 4:50 PMthe console I mean
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wooden-beard-40210
07/02/2024, 5:03 PMYep i see
That happens when you define the botpress object after you’re using it
wooden-beard-40210
07/02/2024, 5:03 PMIt doesn’t seem to be the case here though
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eager-forest-91040
07/02/2024, 5:12 PMIs t possible to show a 'button' in botpress, which when clicked triggers a modal ?
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wooden-beard-40210
07/02/2024, 5:38 PMnot natively
wooden-beard-40210
07/02/2024, 6:03 PMI tried but it doesn't seem to work with the configurable integration that is kept into an iframe
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eager-forest-91040
07/02/2024, 6:33 PMThank you so much for your time. God Bless
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wooden-beard-40210
07/02/2024, 6:34 PMi will return to you if i have any update ^^
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eager-forest-91040
07/04/2024, 2:56 PMMany thanks
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