report_01J2WV2BRG1SB96SYS3ECDS101 it works in emulator. But the bot gets stuck in webchat and in the log it outputs 'error in handler we [Error]: An unexpected error occurred when trying to process your request. (Error ID: err_20240716035847x2BFC95E1)'. seems to be a common issue based on other threads.

thanks for flagging - yep, we're currently at work resolving this issue

Bots in production are totally blocked. when logging in they do not provide any response (in the emulator they work)