Carousel cards do not show
# 🤝help
f
When I publish the chatbot, the carousel cards does not show in the webchat or any other integration platforms. How do I solve this issue?
a
Hey @few-guitar-31915, how did you build your carousel? Could you share a screenshot? Carousels have a lot of fields, and if they're not filled right it won't render properly.
f
The thing is it works in the emulator but not in the webchat
a
That's intersting! What does it look like in webchat? If you open your browser's console, do any errors appear?
f
nope no error appeared sir. The carousel cards simply did not appear at the web chat and I'm not sure what can I do to fix this.
a
Have you published your bot recently?
f
yes sir
like 4 days ago i think
a
Ah, that could be it! Bots do not automatically re-publish each time you make changes to them. So when you talk to the bot on web chat, you're talking to the four-day-old version, while in the emulator you're talking to the latest version.
If you publish your bot then refresh the webchat, that should do it.
f
Yes sir actually i did try to publish my bot and refresh webchat multiple times
a
back to the drawing board, then.... are you able to have the bot display any carousels in webchat? Like, if you just made a test carousel with 2 cards, and then published that to webchat what happens?
f
nothing shows as well
i created a new workspace and tried the carousel cards but they dont show at webchat
a
Could you share a few screenshots, please?
f
ok sure
supposingly the carousel should come out first before the interested text
but it just ignored the carousel cars
a
interesting. Is your carousel using any variables for things like title, picture, buttons, etc?
f
no i just manually type the titles and insert the pictures from my files
but it doesnt appear at all
a
are you using any buttons in your carousel cards?
f
nope im not
i tried google this issue but i dont see anyone mentioning the issue 😦
a
oooh looks like you've found a 🐛 , Ryoushi
I just tried showing a carousel without buttons and got the same results as you
f
ahh so it's not my issue haha
a
yup! For now, you could add a placeholder button and that should fix the problem
I'll file an internal bug report and we'll let you know when it is fixed 😄
f
Ok thank you sir and have a nice day!
w
I am guessing this issue isn't fixed? Because I am also not seeing the cards in webchat. They work fine in the studio.
a
Yep we're still fighting this bug. It's a high priority for the team right now, so hopefully we can release a fix soon!
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