Carousel cards do not show
# 🤝helpf
few-guitar-31915
06/04/2023, 3:11 AMWhen I publish the chatbot, the carousel cards does not show in the webchat or any other integration platforms. How do I solve this issue?
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acceptable-kangaroo-64719
06/05/2023, 10:23 AMHey @few-guitar-31915, how did you build your carousel? Could you share a screenshot? Carousels have a lot of fields, and if they're not filled right it won't render properly.
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few-guitar-31915
06/05/2023, 10:25 AMfew-guitar-31915
06/05/2023, 10:26 AMThe thing is it works in the emulator but not in the webchat
few-guitar-31915
06/05/2023, 10:26 AMa
acceptable-kangaroo-64719
06/05/2023, 10:40 AMThat's intersting! What does it look like in webchat? If you open your browser's console, do any errors appear?
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few-guitar-31915
06/05/2023, 10:47 AMnope no error appeared sir. The carousel cards simply did not appear at the web chat and I'm not sure what can I do to fix this.
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acceptable-kangaroo-64719
06/05/2023, 10:48 AMHave you published your bot recently?
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few-guitar-31915
06/05/2023, 10:48 AMyes sir
few-guitar-31915
06/05/2023, 10:48 AMlike 4 days ago i think
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acceptable-kangaroo-64719
06/05/2023, 10:51 AMAh, that could be it! Bots do not automatically re-publish each time you make changes to them. So when you talk to the bot on web chat, you're talking to the four-day-old version, while in the emulator you're talking to the latest version.
acceptable-kangaroo-64719
06/05/2023, 10:52 AMIf you publish your bot then refresh the webchat, that should do it.
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few-guitar-31915
06/05/2023, 10:53 AMYes sir actually i did try to publish my bot and refresh webchat multiple times
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acceptable-kangaroo-64719
06/05/2023, 10:54 AMback to the drawing board, then.... are you able to have the bot display any carousels in webchat? Like, if you just made a test carousel with 2 cards, and then published that to webchat what happens?
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few-guitar-31915
06/05/2023, 11:07 AMnothing shows as well
few-guitar-31915
06/05/2023, 11:07 AMi created a new workspace and tried the carousel cards but they dont show at webchat
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acceptable-kangaroo-64719
06/05/2023, 11:08 AMCould you share a few screenshots, please?
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few-guitar-31915
06/05/2023, 11:08 AMok sure
few-guitar-31915
06/05/2023, 11:10 AMfew-guitar-31915
06/05/2023, 11:10 AMsupposingly the carousel should come out first before the interested text
few-guitar-31915
06/05/2023, 11:11 AMbut it just ignored the carousel cars
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acceptable-kangaroo-64719
06/05/2023, 11:11 AMinteresting. Is your carousel using any variables for things like title, picture, buttons, etc?
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few-guitar-31915
06/05/2023, 11:12 AMno i just manually type the titles and insert the pictures from my files
few-guitar-31915
06/05/2023, 11:12 AMbut it doesnt appear at all
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acceptable-kangaroo-64719
06/05/2023, 11:15 AMare you using any buttons in your carousel cards?
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few-guitar-31915
06/05/2023, 11:15 AMnope im not
few-guitar-31915
06/05/2023, 11:16 AMi tried google this issue but i dont see anyone mentioning the issue 😦
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acceptable-kangaroo-64719
06/05/2023, 11:17 AMoooh looks like you've found a 🐛 , Ryoushi
acceptable-kangaroo-64719
06/05/2023, 11:17 AMI just tried showing a carousel without buttons and got the same results as you
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few-guitar-31915
06/05/2023, 11:18 AMahh so it's not my issue haha
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acceptable-kangaroo-64719
06/05/2023, 11:18 AMyup! For now, you could add a placeholder button and that should fix the problem
acceptable-kangaroo-64719
06/05/2023, 11:18 AMI'll file an internal bug report and we'll let you know when it is fixed 😄
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few-guitar-31915
06/05/2023, 11:20 AMOk thank you sir and have a nice day!
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worried-manchester-44485
08/08/2023, 5:33 AMI am guessing this issue isn't fixed? Because I am also not seeing the cards in webchat. They work fine in the studio.
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acceptable-kangaroo-64719
08/08/2023, 10:32 AMYep we're still fighting this bug. It's a high priority for the team right now, so hopefully we can release a fix soon!
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