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Bot is working when I am in edit, but does start w...
# 🤝help
r
I felt like i did everything right, I cant get my bot to start. The bot works fine when editing but not on dashboard when testing. What could i be doing wrong?

https://cdn.discordapp.com/attachments/1145042378445570088/1145042378713997484/image.png▾

https://cdn.discordapp.com/attachments/1145042378445570088/1145042379095675081/image.png▾

f
Have you published the chat bot?
If not start there
If yes
Go to the Dashboard. Select your bot. Turn of the Webchat integration and turn it on again. Then try again
w
I have done so and this haven't resolved the issue. It keeps giving me: Sorry, an error occurred. Please try again later I don't know how to resolve this issue
f
Try disabling and re enabling the web chat integration under Integrations
w
Have tried republishing, clearing cookies and turning integration off and back on. Nothing seems to solve the issue.
@fresh-fireman-491 can you please help. This is really important.
f
Does everything work fine in the emulator?
w
yes it does
f
Go to the dashboarde
Select the correct but
And make sure its the correct one
Go to chat

https://cdn.discordapp.com/attachments/1145042378445570088/1145342301825142974/image.png▾

Test it there
Send 1 message
At a time
And give it some time to respond
How many agents do you have on? And how large is your KB?
w
still the same problem: Sorry, an error occurred. Please try again later i have the translator and knowledge agents on my knowledge base is pretty small text
@fresh-fireman-491
f
Can you send a picture of it?
w
@fresh-fireman-491 this is the production. and it does the same on the chat section you mentioned

https://cdn.discordapp.com/attachments/1145042378445570088/1145344423195054131/image.png▾

f
Thats an issue in your workflow
w
But i haven't changed anything. It just broke and Idk why
It was working just fine
f
Do you have private information on your bot that you dont want to share?
w
nah it's fine
f
Could you export the bot and send it to me privately so i can take a look at it and see where it goes wrong
w
i will do this instantly
r
Thank you @fresh-fireman-491 your solution to disable and re-enable worked for my problem.
f
Amazing and good to hear. Happy bot building.
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